Shipping Policy

At Juun, we strive to ensure that your matcha arrives fresh, fast, and safely to your doorstep. Below, you’ll find all the details regarding our shipping process, costs, and estimated delivery times.

Domestic Shipping (Australia)

We deliver Australia-wide via Australia Post with two shipping options:

• Standard Shipping – Estimated delivery within 3-7 business days
• Express Shipping – Estimated delivery within 1-4 business days

📌 Shipping costs are calculated at checkout based on your location and chosen delivery method.

International Shipping

For our global matcha lovers, we ship internationally via DHL Express. Delivery times vary by region but typically range from 5-15 business days.

• International shipping costs are automatically calculated at checkout.
• Customs duties and import taxes (if applicable) are the responsibility of the customer. Please check with your local customs office for potential fees.

Processing & Dispatch Times

• Orders are processed within 1-2 business days (excluding weekends and public holidays).
• Once dispatched, you’ll receive a tracking number via email so you can monitor your order’s journey.

Important Notes

• Delays: While we aim for timely delivery, shipping times may be affected by factors beyond our control (e.g., public holidays, customs processing, or weather disruptions).
• Incorrect Address: Please double-check your shipping details before placing an order. We cannot be held responsible for packages delivered to incorrect addresses.
• Lost or Stolen Packages: If your package is marked as delivered but you haven’t received it, please check with your local post office or contact the courier directly. If further assistance is needed, reach out to us at hello@juunmatcha.com