Return & Refund Policy

At Juun, we are committed to providing premium matcha and exceptional service. If you’re not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns on unopened products in their original packaging within 14 days of delivery. To qualify for a return:

  • The product must be unused, unopened, and in its original packaging.
  • Customers are responsible for return shipping costs.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of the returned item.

Please note that opened or used products cannot be returned due to food safety regulations.

Refunds & Replacements

We offer refunds or replacements in the following cases:

  • Damaged or Defective Products: If your order arrives damaged or defective, contact us within 7 days of delivery with photos, and we will arrange a replacement or refund.
  • Incorrect Order: If you received the wrong item, notify us within 7 days, and we will send the correct product at no extra cost.
  • Approved Returns: Once we receive and inspect your return, we will notify you about the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days.

Please note: The time it takes for the refund to reflect in your bank or credit card account may vary.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@juunmatcha.com.

Exchanges

We do not offer exchanges due to food safety regulations. If you have any questions before purchasing, reach out—we’re happy to help!

Order Cancellations

Orders can be canceled within 12 hours of purchase. Once an order is processed, it cannot be canceled or modified.

Non-Refundable Items

  • Change-of-mind purchases
  • Opened or used matcha products
  • Gift cards

How to Request a Refund or Return

Email us at hello@juunmatcha.com with:

  1. Your order number
  2. A brief description of the issue
  3. Clear photos of the product and packaging (if applicable)

We aim to resolve all inquiries as quickly as possible.